Privacy Policy - Lua Insurance

SMS Privacy Policy

1. Data Collection: Our organization diligently collects personal information, including but not limited to name, email address, and phone number, upon registration for our comprehensive range of services. Additionally, we may gather detailed usage data and specific device information to enhance and optimize our service offerings, ensuring a tailored and efficient user experience.

2. Data Usage: The information provided is meticulously utilized to deliver and continuously improve our services, tailor your experience to your unique preferences and needs, and communicate pertinent updates or promotional offers that may be of interest to you. This data-driven approach allows us to provide a more personalized and relevant service to our valued users.

3. Data Protection: We employ robust, industry-standard security protocols and cutting-edge technologies to safeguard your data against unauthorized access, modification, or disclosure. Our dedicated team of security experts constantly monitors and updates our systems to ensure the highest level of protection for your personal information.

4. User Rights: You are entitled to access, rectify, or delete your personal data at any time. To exercise these fundamental rights, please contact our dedicated privacy team through the appropriate channels provided. We are committed to responding promptly and efficiently to all user requests regarding their personal data.

5. Opt-In and Opt-Out: You retain the option to opt-in or opt-out of marketing communications at any time via your account settings or by directly contacting our support team. We respect your preferences and will promptly update your communication settings according to your wishes.

6. Contact Information: For any privacy-related inquiries or concerns, please do not hesitate to email our dedicated privacy team at info@luainsurance.com or call our toll-free number 918-201-2621. Our knowledgeable staff is available to assist you with any questions or issues you may have regarding your personal data and privacy.

7. Policy Updates: We will inform you of any substantial changes to this policy through email or our official website. It is recommended that you periodically review this policy to stay informed about how we protect your personal information and respect your privacy rights.

8. Accessibility: This comprehensive privacy policy is consistently available for your reference in the footer of our website and within the settings section of our application. We strive to ensure that our users can easily access and understand our privacy practices at all times.

9. SMS and Phone Number Usage: We maintain a strict policy of not sharing your SMS consent or phone number with third parties or affiliates for marketing purposes. Your contact information is treated with the utmost confidentiality and is used solely for the purposes explicitly stated in this privacy policy.

Terms of Service

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

By checking this box, you agree to receive SMS text messages related to Customer Care and Account Notifications from Lua Insurance. You may reply STOP to opt out at any time, reply HELP to (918) 201-2621. for assistance. Messages and data rates may apply. Messaging frequency may vary.

2. Types of SMS Communications

If you have consented to receive text messages from Lua Insurance Agency, you may receive text messages related to the following: Account notifications and customer care assistance.

We call clients to notify them about renewals, renewal dates, amounts due on renewal, policy increases, and requotes with different carriers.

We will text clients to remind them about past due amounts, bill due dates, and payment amounts.

Example SMS Messages

Example 1: Hi Mr. Client, just a friendly reminder about your policy renewal on X date. Please call us back if you have any questions at 918-201-2621.

- Lua Insurance Agency